WELCOME
LUXURY HOSPITALITY EXPERTS
We are a boutique consultancy firm with exceptional experience in luxury beach clubs, entertainment dining and upscale, forward-thinking food and beverage concepts. Our scope of services includes full project management, operational consultancy, marketing and brand strategy creation and implementation and talent development.
Our dedicated team consists of the very best industry professionals. Paired with our expertise, we are committed to providing our clients with unparalleled access to our global network of gamechangers within the industry, while assisting them deliver on their brand strategy and supporting their pre-opening and existing operations.
ABOUT
We are a boutique, luxury hospitality consultancy firm consisting of the very best industry professionals with extensive experience in diverse areas; we possess over 15-year experience of building a strong reputation with clients. We welcome change, challenges and creativity. We are a team of forward-thinking professionals who think outside the box and do things in new and captivating ways.
Some of our main expertise include project management and development of luxury beach clubs’ concepts and upscale food & beverage outlets.
All our team members possess more than 15+ years’ experience in the luxury hospitality field and minimum of 10+ years in executive positions. Together, our combined knowledge makes up 360-degrees expertise of project management, operational consulting, marketing and brand strategy creation and development, and talent development in the luxury hospitality sector.
CORE VALUES
OUR CORE VALUES DEFINE WHO WE ARE
AND FORM OUR SERVICE CULTURE.
We are efficient
We believe in optimising productivity and maximising the efficiency of delivery.
We are progressive and innovative
We are progressive, innovative and constantly challenge the status quo to create new business ideas and seize opportunities.
We are collaborative
We believe in the value of teamwork and take initiative and ownership to achieve collective success.
We are passionate
We are passionate about what we do and we believe that passion is what separates the good from the great. With our strategic thinking and goal-oriented approach we transform our passion into a viable and valuable service.
We believe in honest, authentic communication and transparency
We understand and embrace the fundamental value of communication at all levels. Above all, our team is transparent about what we do, how we do it, maintaining expectations, meeting deadlines, adapting to change and effectively communicating how the optimal solution will successfully work.
We operate with integrity
How we do business is just as important as the business we do. We believe choosing courage over comfort, choosing what is right over what is easy and choosing to practice our values rather than simply stating them.
SERVICES
what do we do?
We provide an outside-in perspective in order to strategically support companies achieve growth, strengthen their performance, and raise their profile by celebrating uniqueness.
Together with our clients we establish their key goals and objectives for the project. Our professionals then work behind the scene to draft a personal and tailored proposal and timeline. We can offer a complete concept performance assessment together with detailed financial analyses. We can help optimize your food and beverage cost strategy (recipe costing, menu engineering, purchasing review, waste and cross utilization evaluation) and provide expert advice on productivity-based labour management. Our exceptionally talented and creative team of marketing and communications experts with wealth of experience in luxury hospitality industry, can help you further increase your revenues.
Although often, relationships that start as a project-based consultancy grow to be long-term working relationships, where we continue to offer a monthly outsourced service(s) to the client beyond the initial scope.
As a boutique consultancy firm, we offer highly specialised advice, on identifying and delivering market-driven opportunities. We believe in honest, authentic communication and working together to reach new heights.
With our team of experts, we bring a wealth of experience in the following areas.
Operational Consultancy
We understand the complexities of setting up or managing a successful operation that delivers for guests, maximises resources and ensures financial success. Our experienced team can act as your new business venture pre-opening taskforce and guide you through the set-up process to avoid commonly made mistakes. We can also optimize the performance of an existing venue and conduct a detailed assessment and identify opportunities during the course of it which will result in a step-by-step solution-oriented strategy to improve your profitability.
Marketing & Brand Strategy
Our agency draws on years of experience with some of hospitality’s most iconic lifestyle brands. We work with you to develop a strategy that will creatively and consistently deliver for your brand, ensuring a lasting guest impression. We also provide a selection of monthly services to deliver on the strategy and execution of planning such as graphics, digital marketing and community management to name a few.
F&B Venue Audit
A venue audit service includes in-depth reviews of a business’ financial, operational, commercial, and brand performance. This is achieved by examining the business’ financial conditions, sales and marketing efforts, brand standards, and customer journey. From areas of risk and compliance to workflows and social media strategy, we will shed light on where your businesses currently stands. Based on information gathered, we then highlight areas for improvement and suggest new opportunities and strategies to help your business reach the next level.
Mystery Shopper
Is your reservations department converting and capturing every customer who contacts you? Is your business easy to identify or locate? Are your guests satisfied with the products you offer? And are they inclined to return after their initial visit? If these questions are on your mind, it is time for you to conduct a mystery shopper service audit. Luxury is not about price or service; it is about experience. In the highly competitive dining and entertainment market, it is highly important that you are aware of the guest experience of your business. Are your guests satisfied with the products you offer? Do they benefit from the customer service that you provide? Are they inclined to return to your establishment after their initial visit? These factors will indicate what your guest experience is.
TAKE YOUR BUSINESS ONLINE
Website development, setting up an online shop to a complete online presence review and improvement plan for your business!
In addition to the one-time project of establishing your business online, we also offer additional monthly contracted services where we make sure we stay on top of your online presence, monitoring, enhancing and managing everything for you, so you will have more time to focus on your business. That includes social media platforms and SEO optimization.
Get in touch to discuss how our hospitality marketing experts can help you enhance your digital and online presence and improve your business!
Project Management
Our team excel in both strategy and execution. Our extensive experience in the field means we can support you with any aspect of your project from assessing a potential site, creating an initial concept, optimizing a financial model, restructuring an existing venue, developing a brand from scratch and managing the project. You speak and we listen- our partnerships range in scale and scope.
Talent Development
INSIGHTS
Share, Connect, Create, Inspire! The latest news of the hospitality industry and of us!
Luxury Travel Trends for 2021: Our Top Predictions for Hospitality Post-COVID
After the stress and travel restrictions of 2020, people are ready to get back out into the world. And even though the economy has taken quite a hit, the luxury travel industry still stands to make a comeback in 2021. A Forbes article published mid-pandemic last year...
YOUR MOST UNHAPPY CUSTOMERS ARE YOUR GREATEST SOURCE OF LEARNING
Is your reservations department converting and capturing every customer who contacts you? Is your business easy to identify or locate? Are your guests satisfied with the products you offer? And are they inclined to return after their initial visit? If these questions...
FOOD AND BEVERAGE VENUE AUDIT
To Reach New Heights in Your Food and Beverage Business, You Need A Venue Audit! 2020 has signalled a seismic shift in the world. Due to widespread shelter-in-place orders, brick-and-mortar businesses have had to bear devastating consequences in the first half of the...
BUSINESS ONLINE PRESENCE: WHY IT IS IMPORTANT AND HOW TO IMPROVE IT!
Do you have a small local business or neighbourhood café but haven’t given much thought to an online presence and strategy to attract new customers? Well, now is the time to up your game and make sure that your business is represented both online and offline! A...
WHY YOU SHOULD HIRE A MARKETING CONSULTANT
1. Hiring a marketing consultant will increase your marketing effectiveness A marketing consultant will be able to assess what is and isn’t working for you, providing insight into how it can be improved and how to drive return. A consultant will be able to tell you...
9 REASONS WHY YOU SHOULD HIRE A CONSULTANT
Ever wondered why companies hire consultants in the first place? At first glance, it can be puzzling why companies wouldn’t just solve their own problems. But there are many reasons companies really need a consultant. They Want an Outside Eye You know how sometimes...
COVID-19 AND THE RISE OF DARK KITCHENS
It is impossible to engage in a conversation today without hinting at least once at the upheaval that the Covid-19 pandemic has caused to our lives. The hospitality industry is arguably the one hit hardest by this crisis. Government orders to temporarily shut down...
CONTACT
get in touch
we’d love to hear about your project and see
how we can help you move things forward!
LONDON
50 Grosvenor Hill
Mayfair, London, W1K 3QT
England
MARBELLA
Oasis Business Centre
Autovía del Mediterráneo, KM 176
29602 Marbella, Málaga
Spain
DUBAI
Coming soon